Policies

Price Match Policy

Given our aggressive product pricing strategies we will not price match or extend discounts on sale items. Only regular priced products purchased within 24 hours of the new sale price will be honored. All products originally purchased at a discounted price are final sale. Standard shipping fees will be applied to newly discounted items. Only regular priced items over $100 before tax qualify for free shipping. 

 

Returns

 FINAL SALE ON ALL SALE AND CLEARANCE ITEMS


Returns are accepted within 30 days of receipt of your package. To complete your return, we require a receipt or proof of purchase.

Customers must have the original receipt and original packaging.

Customers assume all responsibility for Items/packaging damaged during shipping.

Returns are not permitted for damaged protective packaging. Protective packaging is made to protect items within and is prone to damages. All Items are inspected for defects prior to shipping.

All items and packaging must be unworn and in original condition. 

Please do not send your purchase back to the manufacturer if otherwise specified by The Closet Inc.

For returns, customers will receive an in-store or online credit for the total amount of goods returned. Store or online credits will not expire.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your credit/exchange.

If you are approved, then your credit/exchange will be processed, and a credit/exchange will automatically be applied to your profile.

Only regular priced items may be returned, unfortunately sale items cannot be returned.

Exchanges

We only replace items if they are defective or damaged. 

If you need to exchange it for the same item, send us an email at returns@theclosetinc.com for approval.

If approved send your item to: 135 RICHMOND ST CHATHAM Ontario CA n7m1p1.

Exchanges must be of equal or lesser value. If the exchange is of lesser value a in-store or online credit of the difference will be provided.

Order Cancelations
No Refunds, Exchange or credit only within 30 days. Final-Sale on all sale or clearance items.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be applied to your profile .

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will forward any info to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 135 RICHMOND ST CHATHAM Ontario CA n7m1p1

Customers will assume return costs if otherwise specified by The Closet Inc. Returns must be packaged inside protective packaging. Returns without protective packaging will be refused at the senders expense.

Depending on your region, exchange times will vary due to shipping times.

Ship using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged shipments. Damaged shipments will be returned at the customers expense.

 

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