Returns

Returns

Returns are accepted within 30 days of receipt of your package.To complete your return, we require a receipt or proof of purchase.

Customers must have the original receipt and original packaging.

All items and packaging must be unworn and in pristine condition.

Please do not send your purchase back to the manufacturer if otherwise specified by The Closet Inc.

For returns, customers will receive an in-store or online credit for the total amount of goods returned. Store or online credits will not expire.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your credit/exchange.

If you are approved, then your credit/exchange will be processed, and a credit/exchange will automatically be applied to your profile.

Only regular priced items may be returned, unfortunately sale items cannot be returned.

Exchanges
We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at returns@theclosetinc.com for approval.

If approved send your item to: 135 RICHMOND ST CHATHAM Ontario CA n7m1p1.

Exchanges must be of equal or lesser value. If the exchange is of lesser value a in-store or online credit of the difference will be provided.

Order Cancelations
No Refunds, Exchange or credit only within 30 days. Final-Sale on all sale or clearance items.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be applied to your profile .

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will forward any info to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 135 RICHMOND ST CHATHAM Ontario CA n7m1p1

Customers will assume return costs if otherwise specified by The Closet Inc.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional Payment Options

Purchases can be made through e-mail money transfers, paypal, or credit card. Nike and Jordan product can only be shipped to a Canadian address. Orders over $75 are shipped for FREE.

Send your e-mail money transfer to: thecloset@hotmail.com

Add Size and Style Code in message area of payment.

HST tax of 13% must be added to the price.

For more information and order confirmation please call/text 519-359-8289.

All product is listed in Canadian currency.