Shipping Policy

Shipping Policy

All purchased products are shipped using reliable carriers including Canada Post, Purolator, FedEx, and UPS. Once an order has been shipped, the tracking number and all shipping details will be provided to the customer via email, and by phone if applicable. After this information has been provided, the customer assumes all responsibility for lost or damaged packages or products. We highly recommend purchasing our Order Protection Insurance, available at checkout.

Domestic Shipping (Canada)

  • Free Shipping: Available on regular-priced orders over $100 before tax.

  • Sale Items: Discounted items do not typically qualify for free shipping.

  • Processing Time: Orders are usually processed within 1-2 business days. During peak periods such as holidays or exclusive drops, processing times may be longer.

  • Delivery Estimate: 1-7 business days after processing.

International Shipping

  • Packages shipped outside North America will be sent using traceable methods with Canada Post, Purolator, FedEx, or UPS unless otherwise specified.

  • The Closet Inc. is not liable for lost or damaged packages. We strongly recommend purchasing Order Protection Insurance.

  • Customers are responsible for all international duties and taxes. The Closet Inc. has no control over these charges.

  • Due to Nike Canada’s policy, Nike and Jordan products cannot be shipped outside of Canada.

Courier Strikes and Service Disruptions

The Closet Inc. partners with trusted carriers such as Canada Post, Purolator, FedEx, and UPS. In the event of a courier strike, labor dispute, or service disruption, shipments already handed over to the courier may experience delays. These circumstances are beyond our control, and The Closet Inc. will not be held responsible for extended delivery times or interruptions in service.

Customers are encouraged to monitor their tracking number for the most up-to-date delivery information. For added peace of mind, we recommend purchasing Order Protection Insurance at checkout, which provides coverage for lost, stolen, or damaged packages during transit.

Pricing Policies

  • We do not offer price matching or additional discounts on sale items.

  • If a regular-priced item becomes eligible for a new sale price within 24 hours of purchase, we will honor the updated price.

  • All sale and clearance items are final sale.

  • Standard shipping fees apply to newly discounted items.

  • Only regular-priced orders over $100 before tax qualify for free shipping.